Refund policy

If you have cancelled your purchase, you are obliged to return the item to us without delay and no later than 14 days after informing us that you wish to cancel your purchase. We consider the time limit as approved if you return the goods before the 14 days have passed. You are responsible for the cost of return. Remember to fill out the cancellation form and mark the package with the order number.

Please use the following address to return your item:

Trimtex Baltic OÜ
Kõrtsi 1
Pärnu Maakond
80010
Estonia
Ref: Your order number

logistics@trimtex.eu
+372 5381 8223

Items cannot be sent as payment-upon-receipt.

You are responsible for any devaluation of the item due to other handling than what we consider necessary to establish the nature, properties, and functionality of the item. We normally expect you to examine the item like you would and should in a physical store, but you are not allowed to start using the item. Should you have used the item in any way, so that we cannot resell the item, or cannot charge full price for the item, you must expect us to subtract the devaluation of the item from the amount we refund you. There can be no smell or stains on the item. If the item is no longer sellable, we will not refund the purchase sum. You need to return the item in the original packaging, and all tags and labels must be attached to the item. Furthermore, you should ensure that the item is properly wrapped for shipment. You are responsible for any risks to the parcel and items until we have received it. For this reason, it's important that you save your postal receipt and shipment number.

Once you have cancelled your order, we will refund the payment we have received from you, including any shipment costs (with use of return label subtracted, if relevant). Delivery costs are only refunded if the entire order is cancelled. If you have chosen a form of delivery more expensive than the cheapest mode of delivery we offer, any extra expenses will not be refunded. We issue refunds without any unnecessary delays and under no circumstance later than 14 days after the date we received your notification of cancellation. We might, withhold the refund until we have received the items in return, or until you have provided evidence of returning the items. If you paid using a card, we will refund to the account linked to the card you used to make your purchase.